frequently asked questions

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frequently asked questions

who can use albert & eddie?

can non-UK residents buy your travel insurance?

what is the maximum age limit on your policies?

is there any discount for couples, families and groups?

how do i put my discount code in?

how do you define a couple?

can people with an annual multi-trip travel insurance policy travel on their own?

what address do i use?

what’s the difference between single trip and multi trip policies?

can i get a policy whilst travelling?

medical

what do you mean by existing medical condition?

what questions should I ask myself to help me decide whether or not I will be considered to have an existing medical condition?

what do I do if I have an existing medical condition?

do i need to let you know if i am pregnant?

what do i do if i get ill on holiday?

cancellation

what happens if I have to cancel my holiday?

what happens if I have to come home early from my holiday?

general

what is Insurance Premium Tax (IPT) and is it included?

what is a policy excess?

what is meant by “taking reasonable care”?

changes and upgrades

i have bought a policy but i need to change my details or cover.

i have lost my policy details, or my computer crashed whilst purchasing.

claiming

how do I make a claim?

my rights

Is there a cooling off period?

What do I do if I have a dispute with the insurer and want to make a complaint?