frequently asked questions
frequently asked questions
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help centre
need a bit of help? no problem at all! simply scroll down to see where to find the information you need.
need to speak to someone?
our contact us page provides the numbers and other contact details needed to reach a member of our team.
you’ll find contact details (or at least be pointed in the direction of where to find the relevant information if we are unable to help) for the following areas on this page:
- sales
- claims
- assistance
- complaints
why not skip the queues and use our online live chat function instead?
need to make changes to an existing policy?
contact our team using live chat or give us a call and we can help you do this.
not sure what type of policy you need?
you can find out more about the different types of policies available on albert & eddie here.
didn’t find the help you’re looking for? we’re sorry! simply contact us and a member of our team will be happy to help.
make a complaint
we try to live up to our promise to you by setting ourselves high standards. however, there may sometimes be cases in which you may feel that your experience with us was not up to the standard you were expecting.
Money Helper referrals
at albert & eddie , we know first-hand just how important it is to have travel insurance protection in place that suits your exact needs, especially if you have a medical condition.
make a claim
our claims team are here if you need any help making a claim before, during or after your trip. they will make sure your claim is dealt with efficiently and fairly, using the terms and conditions set out in your policy wording.
which countries are covered by our policies?
now you have decided where you going to spend your well deserved getaway, you'll need to ensure that your policy covers the right geographical category.
policy documents
below are links to our Policy Wordings (PW) and Insurance Product Information Documents (IPID). simply click on the relevant brand and then the individual policy to access each document.